1. Introduction
Jiangxi Phytoex Co., Ltd. (“Phytoex”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.phytoex.com) and engage with our services. By accessing or using our site, you agree to the practices outlined in this policy.
Please take the time to review this policy carefully. If you do not agree with the terms, please do not access or use our services.
2. Who We Are
Our website address is: https://phytoex.com. We are a trusted manufacturer and global supplier of essential oils, natural extracts, and custom formulations. We specialize in serving industries such as food, cosmetics, wellness, healthcare, and agriculture with certified, traceable, and high-quality plant-based ingredients.
3. Information We Collect
3.1 Personal Information:
Information you voluntarily provide such as your name, email, phone number, company, job title, and comments submitted through forms, sample requests, and communications.
3.2 Business Information:
Inquiry details, sample requests, OEM/ODM cooperation data, and order-related information.
3.3 Technical Data:
Automatically collected data through cookies, including IP address, browser type, device type, pages visited, and browsing behavior.
3.4 Comments:
If visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection. An anonymized string created from your email address (hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available her
3.5 Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to monitor the activity on our website and collect certain information. For more details on how we use cookies, please see our Cookie Policy.
4. Media
If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS) included, as visitors to the website can download and extract such location data.
5. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if you visited the other website directly. These sites may collect data, use cookies, and track your interaction with the embedded content.
6. How We Use Your Information
We process your information to:
- Respond to inquiries, provide quotations, fulfill sample requests, and complete transactions.
- Deliver technical support and customer service.
- Improve our website, services, and customer experience.
- Communicate with you, including business updates and service notices.
- Comply with legal and regulatory obligations.
7. Data Sharing
We do not sell, rent, or trade your personal information. We may share information with:
- Trusted service providers assisting us with operations, logistics, or regulatory compliance.
- Legal authorities when required by applicable laws.
8. Data Retention
Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically. Registered users (if any) may view, edit, or delete their personal information at any time, except for their username.
9. Your Rights
You may access, correct, or delete your personal information. You can also request an export of the personal data we hold about you. This does not include data we are obliged to keep for administrative, legal, or security purposes. Please contact us at support@phytoex.com for assistance.
10. Data Security
We maintain strict security protocols to safeguard your personal data against unauthorized access, misuse, or disclosure.
11. Third-Party Links
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that website. We strongly advise you to review the privacy policies of any third-party sites or services you visit. We are not responsible for the content, privacy practices, or any other aspect of third-party websites.
12. Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal data, we will delete it immediately.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the date of the latest revision will be updated at the top of this policy. We encourage you to review this policy periodically for any updates.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Phytoex Support Team
Email: support@phytoex.com
