FAQs
Frequently Asked Questions
At PhytoEx, we understand that B2B buyers need fast, clear, and trustworthy answers before making sourcing decisions. Below you’ll find answers to the most common questions about our company, certifications, production capabilities, products, private label services, logistics, and more.
Find What You Concern
About Phytoex & General Info
Who is Phytoex?
Jiangxi Phytoex Co., Ltd. is a trusted essential oil manufacturer, supplier, and exporter based in Jiangxi, China. We specialize in producing high-quality essential oils, plant extracts, and natural formulations for global B2B clients. Our GMP-certified essential oil factory offers over 1,000 SKUs across industries like cosmetics, food & beverage, wellness, livestock and agriculture.
What makes Phytoex different from other essential oil companies?
We combine quality, flexibility, and innovation:
Certified production (ISO 9001 / ISO 22000 / GMP)
Low MOQ starting at 1kg
Fast sampling within 72 hours
End-to-end OEM/private label services
Over 200 international clients and global essential oil export capability
We’re more than a factory—we’re your long-term essential oil sourcing partner in China.
How long has Phytoex been in the essential oil business?
We’ve been in operation since 2011, with over a decade of experience as a B2B essential oil company serving brands, manufacturers, distributors, and private labelers worldwide.
Do you provide private label or OEM services?
Yes. We are a professional essential oil OEM and private label supplier. Services include:
Custom formulation
Label and packaging design
Regulatory support for different markets
MOQ from 1kg to full-scale essential oil bulk supply
Ideal for startups, wholesalers, and brands looking for organic essential oils wholesale suppliers.
Are you a certified exporter?
Yes. As a registered essential oil exporter in China, we offer full export documentation:
COA, MSDS, commercial invoices, packing lists
Custom declaration support
REACH / IFRA / Halal / Kosher certification assistance
Which countries do you export to?
We ship essential oils and extracts globally—especially to:
Europe (Germany, UK, France)
North America (USA, Canada)
Southeast Asia, Middle East, and Oceania
Our experience in essential oil export logistics ensures smooth customs clearance and timely delivery.
Products & Customization
What types of essential oils do you offer?
We offer a wide range of essential oils in bulk, including popular types like lavender, peppermint, eucalyptus, tea tree, rosemary, lemon, and more. In total, we supply over 1,000 SKUs, covering single oils, blends, and customized extracts. All oils are suitable for use in cosmetics, aromatherapy, food, wellness, livestock and agriculture.
Are your essential oils organic?
Yes. We source ingredients from certified organic farms and offer a growing list of organic essential oils. While not all oils are certified organic, we are happy to provide documentation or testing reports upon request. For clients seeking organic essential oils wholesale suppliers, we can accommodate both certified and natural-grade options.
What product grades do you offer?
We produce essential oils in cosmetic grade, food grade (ISO 22000 certified), and therapeutic grade depending on application. Every batch is quality-tested and delivered with COA and, if required, GC-MS analysis to ensure it meets your target specifications.
Can you customize essential oil blends?
Yes. We provide custom formulation services for essential oil blends. Whether you need an aromatherapy solution, fragrance base, or functional blend for skincare or spa products, our R&D team can co-develop a formula that suits your requirements. Samples can typically be provided within 72 hours.
Do you offer fragrance customization services?
Absolutely. We support full fragrance design and essential oil customization for private label, OEM, or brand applications. You can provide a target scent or effect (e.g., calming, energizing), and we will formulate a consistent, scalable blend.
Do you offer private label services?
Yes. As a flexible essential oil private label manufacturer, we support:
White label products with your branding
Custom packaging (bottles, droppers, boxes, etc.)
Label design and compliance support
Ideal for eCommerce brands, wellness retailers, and spa product lines looking to launch fast with small MOQs.
Production, Sourcing & Quality Control
Where do you source your raw materials for essential oils?
We source high-quality raw plant materials from over 200 eco-friendly farms across China and select international regions. All sources follow sustainable and ethical harvesting practices. Our batch tracking system ensures full traceability from farm to finished product.
What extraction methods do you use for your essential oils?
We primarily use steam distillation and cold pressing, depending on the oil type. Our facility is equipped with two molecular distillation systems and advanced separation equipment to ensure purity, consistency, and high yield. We also offer CO2 extraction for specific premium formulations. Here is a list of Our facility capability:
A 100,000-grade cleanroom extraction line
An 800 m² ISO-standard clean laboratory
Multiple extraction tanks:
Two 3,300L units
One 5,000L unit
One 6,000L unit
Dedicated technical labs including:
Microbiology testing room
UV spectrophotometry room
High-temperature room
Culture chamber
Precision balance room
Analytical instrument lab
Chemical testing room
Retention sample room
How do you ensure the quality of your raw materials?
Every batch of raw material undergoes strict inspection before processing. We test for botanical identity, pesticide residues, heavy metals, and moisture content. Only materials that meet our specifications are approved for distillation.
What is your production process for essential oils?
Our essential oils are produced in a GMP-standard facility through standardized distillation, filtration, and bottling processes. Each stage is closely monitored and documented. After extraction, oils are analyzed for quality using GC-MS, and stored in temperature-controlled, food-grade stainless steel tanks.
What quality control measures do you use?
We use in-house testing equipment including:
Gas Chromatography–Mass Spectrometry (GC-MS)
High-Performance Liquid Chromatography (HPLC)
- Optical rotation, refractive index, and density meters
Each product is shipped with a Certificate of Analysis (COA) and optional MSDS or GC-MS reports. We follow ISO and GMP protocols to ensure safety, purity, and regulatory compliance.
Can I visit your manufacturing facility?
Yes. We welcome business clients to visit our factory in Jiangxi, China. You can meet our production team, tour the facility, and review our R&D capabilities in person. Virtual factory tours are also available upon request for overseas clients. Please feel free to contact us to schedule a visit.
Safety & Usage Guidelines
How should essential oils be stored?
Essential oils should be stored in tightly sealed, dark glass containers away from direct sunlight, heat, and humidity. Ideal storage conditions are between 10–25°C (50–77°F) in a cool, dry place. Proper storage preserves potency and prevents oxidation. For bulk essential oil orders, we use stainless steel drums and food-grade lining for added protection during transport and storage.
Can essential oils be applied directly to the skin?
No. Most essential oils are highly concentrated and should not be used undiluted. We recommend diluting them in a carrier oil (like jojoba or coconut) before topical application. The typical dilution rate is 1–5%, depending on usage. Always conduct a patch test first. We provide dilution guides and formulation assistance upon request.
Are your essential oils safe for children and pets?
Some essential oils may not be suitable for children or pets. For example, eucalyptus and peppermint can be too strong for infants, and tea tree oil may be toxic to cats. We recommend clients consult with medical professionals or veterinarians when formulating products for these sensitive groups. As an essential oil manufacturer, we can provide usage guidelines, documentation, and allergen declarations to support safe product development.
What essential oils should be avoided during pregnancy?
Essential oils like clary sage, rosemary, cinnamon, and basil should typically be avoided during pregnancy unless under professional supervision. We recommend consulting a healthcare provider before using essential oils while pregnant or breastfeeding. Our team can help you identify safer alternatives for use in maternal care or pregnancy-friendly products.
What are the safe methods of applying essential oils?
The most common application methods include:
Topical (with dilution): Used in massage oils, balms, and skincare
Inhalation or diffusion: Ideal for stress relief and respiratory support
Bathing (pre-mixed): Oils must be diluted in a dispersant before use in water
Food-grade oils (if applicable): Must comply with food safety regulations
Our R&D team can help you formulate safe products across all categories.
What safety precautions should be taken when using essential oils?
Always dilute before applying to the skin
Avoid contact with eyes and mucous membranes
Keep out of reach of children and pets
Store in a cool, dry place
Use only food-grade oils for ingestible applications
We supply COAs, MSDS, and IFRA usage documentation to help ensure your products meet global safety standards.
Certifications & International Compliance
Are your essential oils certified?
Yes. As a professional essential oil manufacturer and supplier, we maintain the following certifications:
ISO 9001 – Quality Management System
ISO 22000 – Food Safety Management System
GMP-standard production facility
COA (Certificate of Analysis) issued with every batch
MSDS, GC-MS test reports available on request
These certifications ensure our essential oil products meet international quality and safety standards.
Are your products compliant with Chinese regulations?
Yes. All our products and manufacturing processes comply with current Chinese regulations for cosmetics, food-grade ingredients, and export requirements. Our essential oil factory holds full registration with relevant local authorities.
Are your products compliant with international regulations (EU, US, etc.)?
Absolutely. Our products can be formulated and documented to comply with:
EU REACH (Registration, Evaluation, and Authorization of Chemicals)
IFRA guidelines for fragrance and cosmetic safety
FDA and EFSA standards (for food-use ingredients)
Halal and Kosher certifications (available for selected products)
We assist clients with registration, labeling, and documentation to ensure smooth market entry worldwide.
Do you offer Halal or Kosher certified essential oils?
Yes. We offer Halal and Kosher certified options upon request, suitable for religious and dietary compliance in global markets. Documentation and batch-specific certification are available for export.
What documentation do you provide with each order?
We include a comprehensive documentation package with every shipment:
COA (Certificate of Analysis)
MSDS (Material Safety Data Sheet)
GC-MS test report (when applicable)
TDS (Technical Data Sheet)
Packing list + commercial invoice
Export declaration and certificate of origin (as needed)
This helps our clients with customs clearance, formulation audits, and product registration.
Do you assist with regulatory compliance in export markets?
Yes. We provide full support for clients entering regulated markets. Our documentation and production standards are aligned with global compliance requirements. We can assist with:
Ingredient labeling and allergen declarations
Usage restrictions based on country regulations
REACH dossier preparation and IFRA compliance
This makes Phytoex a reliable essential oil exporter and long-term sourcing partner.
Business, Wholesale & OEM Services
Do you offer wholesale pricing for bulk essential oils?
Yes. As a B2B-focused essential oil manufacturer and exporter, we provide competitive wholesale and bulk pricing. Discounts are available based on order volume, oil type, and packaging requirements. Whether you’re a distributor or brand owner, we ensure scalable supply at fair pricing.
What is your minimum order quantity (MOQ)?
Our standard MOQ starts at just 1 kg for most essential oils, making it easy for new clients to test quality or launch new products. For customized blends or private label orders, the MOQ may vary depending on formulation and packaging. We remain flexible to support both startups and high-volume buyers.
Do you offer free samples before placing a bulk order?
Yes. We offer free samples (typically 10–30ml) so you can evaluate aroma, consistency, and purity before confirming a bulk or OEM order. We usually ask clients to cover international shipping costs or use their courier account.
How long does it take to produce and ship bulk orders?
For in-stock oils, we can ship within 3–7 working days. For OEM/private label or custom blends, production typically takes 2–4 weeks depending on formulation complexity and packaging requirements. We always confirm lead time before production begins.
Can you provide OEM or private label services?
Absolutely. We specialize in essential oil OEM and private label manufacturing. Services include:
Custom formulation and blending
Packaging and label design
Full compliance documentation (COA, MSDS, etc.)
Low MOQ for private label starting at 1 kg
We support wellness brands, beauty lines, online retailers, and global distributors.
Do you offer any discounts or incentives for long-term buyers?
Yes. We reward long-term partnerships with:
Volume-based discounts
Priority production and shipping
Early access to new product launches
Custom R&D support for new product development
Free samples
This ensures lasting value as you scale your essential oil business.
Shipping, Logistics & Documentation
Do you ship internationally?
Yes. As a global essential oil exporter based in China, we ship to over 50 countries, including the USA, UK, Germany, Australia, Vietnam, Canada, and more. We work with major logistics partners to ensure reliable, on-time delivery via air, sea, or express courier.
What shipping methods do you offer?
We offer flexible international shipping options based on your timeline and budget:
Express courier (DHL, FedEx, UPS) for small or urgent orders
Air freight for mid-sized, time-sensitive shipments
Sea freight (LCL or FCL) for large bulk orders
Shipping terms like FOB, CIF, DDP are all supported.
What is your typical delivery time?
Samples / small orders (air/express): 3–10 working days
Bulk orders (sea freight): 15–45 days depending on destination
Production lead time: 3–7 days for stock oils, 2–4 weeks for OEM/private label orders
What documents do you provide for customs clearance?
We include a full export documentation package with every shipment:
Commercial invoice
Packing list
Certificate of Analysis (COA)
Material Safety Data Sheet (MSDS)
Certificate of origin (if required)
GC-MS test report (on request)
This ensures smooth customs clearance and compliance in your country.
Do you help with import customs procedures?
Yes. We assist clients by preparing all necessary regulatory paperwork and coordinating with freight forwarders. For complex markets, we can also support REACH registration, IFRA compliance, and label guidance to reduce import risks.
How is product quality protected during shipping?
All essential oils are packaged in sealed aluminum bottles or food-grade HDPE drums and then secured in outer cartons or pallets. Bulk drums are lined and shrink-wrapped. For long-distance sea shipments, desiccants and thermal insulation can be added to prevent oxidation or leakage. We can also work out solutions based on your requirements.
Can I track my shipment?
Yes. Once your order is dispatched, we’ll provide tracking numbers or bill of lading info for real-time updates. Our team also monitors your shipment until it’s successfully delivered.
Do you offer shipping insurance?
Yes. We can provide shipping insurance for international orders upon request to protect against damage, delay, or loss during transit. Please notify us when placing your order if insurance is needed.
Sustainability & Environmental Impact
Do you follow sustainable sourcing practices?
Yes. We work with over 200 eco-friendly planting bases and certified farms that follow sustainable harvesting and cultivation methods. Our sourcing model emphasizes biodiversity protection, soil preservation, and reduced pesticide use — aligning with global demand for clean-label, responsibly sourced ingredients.
Are your essential oils traceable?
Absolutely. Every batch is coded and traceable from raw material to finished product. Our batch tracking system ensures transparency across the supply chain — a key requirement for food, cosmetic, and wellness brands seeking compliance and consumer trust.
Do you offer eco-friendly packaging options?
Yes. For clients seeking sustainable packaging, we offer:
Recyclable glass bottles and aluminum containers
Eco-labeling with minimal ink use
Kraft paper boxes and biodegradable fillers
These are ideal for brands promoting sustainability or zero-waste practices.
What are your initiatives to reduce waste?
We minimize production waste through:
Raw material yield optimization
Distillation water recycling systems
Reuse of plant biomass for compost or fuel
Recyclable bulk containers for export
In our lab and offices, we’ve implemented digital SOP systems to reduce paper waste.
Are you taking steps to reduce your carbon footprint?
Yes. We’re investing in:
Localized raw material sourcing to reduce transport emissions
Smart warehousing and JIT inventory systems to reduce storage energy use
Energy-efficient distillation and lab equipment
Our long-term roadmap includes ISO 14001 Environmental Management System certification and solar energy integration for partial plant operation.
Do you have a sustainability policy or report?
We’re preparing a full ESG (Environmental, Social, Governance) framework and sustainability roadmap. We already share our sustainable sourcing practices and eco-packaging options with clients upon request. Please contact us if you’d like a sustainability statement or white paper for your brand documentation.
Customer Support & Policies
How can I contact your team if I have questions or issues?
You can reach us easily via:
📧 Email: support@phytoex.com
📞 WhatsApp / WeChat: +86 15986778485
🌐 Website: www.phytoex.com
Or just visit our contact page, Our dedicated sales engineers respond within 2 hours during working days. We offer full technical support, compliance consulting, and export assistance throughout your order process.
What is your return or refund policy?
For quality-related issues, we offer a refund or free replacement. If a product is found defective, contaminated, or significantly out of spec, we will take full responsibility. Our quality dispute pre-compensation mechanism ensures fast resolution. All claims must be made within 7 days of receiving goods.
Do you offer any quality guarantees or warranties?
Yes. We guarantee:
Every shipment matches the COA and agreed specifications
Full traceability and regulatory compliance
Pre-shipment quality inspection
We provide free re-sampling and reformulation up to 3 times for OEM/private label orders. Technical support and adjustments are available even after delivery.
Can I share feedback or file a complaint?
Absolutely. We value your feedback. You can email us at any time or use the contact form on our website. If a complaint is raised, our QA and commercial teams will respond within 24 hours to provide a resolution plan.
Do you offer ongoing after-sales support?
Yes. Every client gets access to:
A dedicated account manager
Product and documentation updates
Technical formulation support
Forecast-based stock planning (for repeat orders)
We build long-term partnerships and support your success even after the sale.
Trends, Education & Industry Insights
What are the current trends in the essential oil industry?
Some of the biggest trends in 2024–2025 include:
Rising demand for functional wellness blends (e.g. sleep, focus, immunity)
Growth of clean-label and organic essential oils
Surge in natural preservatives and bioactive ingredients for cosmetics
Increased use of essential oils in food & beverage flavoring and pet care
Focus on sustainability and traceability in sourcing
At Phytoex, we actively develop and supply new formulations and adapt to industry shifts to keep your product line competitive.
Do you offer educational resources about essential oils?
Yes. We provide clients with:
Product technical data sheets
COA/GC-MS interpretation guides
Regulatory updates (IFRA, REACH, FDA)
Blog content on formulation and use-case insights
Need something specific? Our team is happy to prepare training documents for your team or brand, just feel free to contact.
Can you help me choose the right essential oils for my industry?
Absolutely. We consult with brands in personal care, food, livestock, agriculture, wellness, and more. Based on your product goals (e.g., calming skincare, antimicrobial cleaning spray, or feed additive), we’ll recommend ideal oils and delivery formats.
Can I subscribe to receive updates from Phytoex?
Yes. You can subscribe to our newsletter for:
New product launches
Limited-time offers
Regulatory updates
Industry insights and trends
Just send an email to sales@phytoex.com or opt-in through the contact page.
